PixelistPixelist

Credit and Refund Policy

Last updated: July 2026

1. Credit refunds for technical failures

  • If a generation fails due to a technical error, timeout, or processing failure, credits are automatically refunded within 24 hours
  • You do not need to raise a support request for automatic refunds

2. Intentional re-generation

  • If you choose to regenerate an output for a new variation, credits are consumed again
  • This is not eligible for a refund

3. Credit carry-forward policy

Up to 20% of your unused monthly credits will carry forward to the next billing cycle, provided you renew your plan within 3 days of expiry. If you renew after 3 days, unused credits will reset to zero. This carry-forward applies to monthly plan credits only. Top-up credits are valid for 12 months from purchase and are not affected by this rule.

4. Paid plan refunds

  • Monthly subscription fees are non-refundable after the billing period starts
  • If you face a technical issue that makes the platform unusable, contact us within 7 days for a case-by-case review
  • For support: support@pixelist.in

5. Free credits

  • Free beta credits are non-transferable and non-refundable

6. Contact for disputes